This Shipping Policy applies to Kalkul 1.1 earphones sold by Kalkul Inc. (“Kalkul”). This Shipping Policy applies to you if you purchased the Product online through kalkul.com.
Kalkul 1.1 earphones are shipped with the Japan Post per Airmail. You will receive a tracking code per email after we shipped your product. Kalkul 1.1 are shipped in a protective ESD bag + Paper Envelope to ensure a safe transport. In case you encounter a damaged package or/and product please contact us immediately per email to firstname.lastname@example.org.
We run our compact factory on demand. The current lead time is about 1-3 days from order to shipment. We work hard to reduce the lead time and will update you while processing your order. JP Post Airmail takes about 1-2 weeks to major cities from shipment day.
We had a good experience with a clear path of delivery. BUT: Depending on your country customs procedures, you might face delays with the shipment. You might be asked to pick up the shipment from your next customs office. You might further be asked to pay a consumption tax on this product. Kalkul Inc. is not responsible for refunding any additional tax and/or customs fee.
I some rare cases the customs or post office will return the product back to us due to very different reasons. We will contact you in that case per email and figure out a solution. We will pay the reshipping cost in those cases.